At ZHAcademie, we are committed to providing high-quality services and support to help students achieve their academic and professional goals abroad. However, we understand that circumstances may change, and you may wish to request a refund.
Refund Requests
If you decide to cancel your service and request a refund, please submit your request in writing via email to [info@zhacademie.com] within 30 days from the date of payment. Refund requests must include the reason for the cancellation and any relevant supporting documentation.
Refund Conditions
- Refunds are applicable only to services that have not yet been fully rendered or completed.
- In the event of a refund request, ZHAcademie will retain 25% of the total service fee to cover administrative and processing costs.
- If a service has already been partially provided (e.g., consultation sessions, document processing, university application submissions), the refund amount will be calculated proportionally, and 25% of the full service fee will still be non-refundable.
Non-Refundable Situations
- Refunds will not be issued for services that have already been fully delivered.
- Any government, embassy, or third-party fees (e.g., SEVIS fee, visa application fee, translation services) are non-refundable under any circumstances.
- Failure to obtain a visa or admission due to reasons outside ZHAcademie’s control (e.g., incorrect information provided by the client, missed deadlines, or document issues) does not qualify for a refund.
Processing Time
Approved refunds will be processed within 10–15 business days from the date of approval. The amount will be returned via the original payment method, unless otherwise agreed.